Hi, I’m Lauren!
I help companies develop high-impact customer relationships from the inside out
Dream it
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Dream it 〰️
Hi There! I’m Lauren
I help companies engage, retain, and grow their customers and the people that serve them.
I’ve spent over a decade building and scaling post-sale functions within hyper-growth startups and deeply know the pressures of scaling an organization, servicing clients, and effectively leading a team.
I now work with mission-driven leaders and client-facing teams to support them in the process of turning complex challenges into actionable steps and equip them with the tools they need to navigate growth, smoothly and effectively.
Services
Customer Experience Consulting
Extend your team’s capacity, streamline efforts, and accelerate retention, engagement and growth results
Leadership Coaching
Build leadership and team excellence. Improved self-awareness, structured accountability and rapid change
The teams I’ve helped to build
As the US Head of Success, I grew and led a 20+ person team made up of Customer Success Managers (SMB and Enterprise), Customer Care, and Operations to support both sides of the marketplace.
Under my leadership, we decreased churn by 57%, doubled our Net Promoter Score, and had the highest employee engagement in the company (1,400 employees globally).
As one of the first 75 hires, I helped build and scale the agent marketing vertical to support 17k+ agents.
While growing and leading the largest account management team in the company (40+ employees), I developed bespoke services and collaborated with tech to build in-house tools that saw an average adoption rate of 90%.
I founded this trash pickup dance party non-profit as a way to connect people to environmental action through fun.
Events incorporate music, dance, education, and mindfulness and have been hosted around the world with the help of a passionate volunteer community.