Team Workshops & Facilitation

Turn chaos into clarity—and actually enjoy the process.

When a team is stuck, it's rarely because they lack talent. It's because something's misaligned—priorities, communication, how work actually flows between people. I work with teams to improve cross-functional collaboration and redesign systems that enable people to do their best work while driving outlier outcomes for customers.

After 18 years in customer experience, I firmly believe that the way a team operates on the inside directly impacts the experience a customer has and how loyal they will become.

I'm not a consultant who shows up with a deck and dictates from the sidelines. I'm a leader myself who walks in my clients' shoes. I bring that experience into every room, combining organizational design methodology with IDEO design thinking structures to create workshops that are focused, energizing, and surprisingly fun.

I facilitate workshops on:

  • Quarterly planning and product roadmaps

  • Improving cross-functional collaboration

  • Redesigning internal systems to improve outcomes

Aligned clarity across a team, department, or company is the foundational building block to work people enjoy.

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  • I've always dreaded corporate workshops. I recognize the necessity of pulling a team together in a structured, facilitated gathering, but I could not think of a single one that I have genuinely enjoyed until working with Lauren Wood. We've worked with her for three onsite workshops, and they were highly productive with decisions taken, actions defined, and accountability established around a plan. I hope to work with her in all future workshops, and I highly recommend her to others.

    Patrick Bosworth, CEO, Vacant / Fmr. Co-Founder & CEO, Duetto

  • Our experience with Lauren exceeded our expectations! She guided us through a deeper analysis of our workflows, identified friction points we hadn’t even considered, and helped us uncover genuine opportunities for improvement. With her insights, we’ve mapped out a plan to boost member engagement, enhance retention, and create a smoother onboarding process. We’re on our way to making meaningful changes that will truly enhance the member experience at Parsley Health.

    Robin Berzin - Founder and CEO, Parsley Health

  • We engaged Lauren to help us level up our client communications, aiming for more impactful and effective interactions. Her structured approach and practical case studies not only fostered valuable insights but also ensured the entire team was engaged throughout the process. Lauren's flexibility, patience, and open style made collaboration seamless, leading to noticeable improvements in our client experience. I highly recommend her - she is dedicated and truly a pleasure to work with.

    Lauren Zujkowski - SVP of Operations, Invisible Technologies

  • Lauren led us through a series of thought-provoking (and dare I say fun!?) workshops to understand what our customers are experiencing at various stages. The result is a clear roadmap to improve engagement, reduce churn, and leverage happy customers for growth. If you aim for a 10-star product experience and want to create a joyful product that wins fans, spend some time with Lauren.

    Jeremy Epstein - Head of Growth, Open Forest Protocol

  • Lauren took the time to understand our organization, team dynamics, and challenges, which enabled her to address topics and provide relevant examples that resonated with our team. She incorporated technology for our teams to connect in smaller groups, which was by far our employee's favorite part of the training!

    Carolyn - VP Finance, Nugg Club