Customer Experience Consulting

Maximize the impact of Your Customer Teams: Drive Retention, Engagement, and Growth

Unlock the full potential of your Customer Experience and Customer Success teams.

I work with B2B and B2B2C startups to build and optimize post-sale functions that supercharge long-term customer retention, engagement, and growth.

Through a unique combination of strategic workshops, tactful execution, and advisory, I help organizations increase efficiency and post-sale revenues. Learn more about my experience here.

The result? Increased efficiency, boosted revenues, and a thriving customer-centric culture.

My proven approach:

  1. Alignment Workshops: Collaboratively identify challenges, opportunities, and ideas for innovative solutions.

  2. Customer and Employee Interviews: Validate assumptions, ignite innovation, and uncover hidden sentiments through customer and employee interviews.

  3. Prioritized Action Plan: Based on your business goals, I create a roadmap with clear priorities, actionable steps, owners, and timelines.

  4. Seamless Implementation: Leverage my extensive experience to efficiently implement your strategies, ensuring optimized workflows and operational excellence.

  5. Continuous Optimization: Benefit from my ongoing guidance and insights to measure progress, refine strategies, and empower your organization to drive long-term success.

  • We engaged Lauren to help us level up our client communications, aiming for more impactful and effective interactions. Her structured approach and practical case studies not only fostered valuable insights but also ensured the entire team was engaged throughout the process. Lauren's flexibility, patience, and open style made collaboration seamless, leading to noticeable improvements in our client experience. I highly recommend her - she is dedicated and truly a pleasure to work with.

    Lauren Zujkowski - SVP of Operations, Invisible Technologies

  • “Lauren possesses remarkable intuition regarding the human aspects of business and excels at handling edge cases. She became an advocate for the team, fostering trust and collaborating to develop empowering tools and processes. Our staff now understands how to take ownership, de-escalate situations, and seek help when necessary. Lauren's talent lies in her emotional intelligence and empathy skills, which allows her to make the unfamiliar intuitive and reduce pain points for both customers and employees.”

    Chris Wong - CEO, Flight Health

  • Through our work with Lauren, our customer retention rate improved by over 2X, we decreased our churn rate, and tripled our revenue per customer. Lauren built out systems that allowed me to transfer responsibilities off my plate, and she helped us clearly define roles and processes, setting the stage for our next phase of growth. If you're considering working with her, absolutely do it—Lauren's expertise not only improved our operations but also transformed our company forever by helping us understand and meet our customers' needs.

    Dean Gisberg - CEO, Winback