Deepen relationships, accelerate growth.

Build Long-Term Customer and Employee Loyalty Through Relationship-Driven Growth

Companies that effectively organize and manage customer experience can realize a 20% improvement in customer satisfaction, a 15% increase in sales conversion, a 13% lower cost to serve, and a 30% increase in employee engagement. 

McKinsey & Company

Services

For leaders to accelerate career growth, build thriving teams, and achieve their full potential.

For teams seeking greater collaboration, improved communication, and deeper customer understanding

For companies to professionalize and scale through impactful customer experiences

Lauren's flexibility, patience, and open style made collaboration seamless, leading to noticeable improvements in our client experience. I highly recommend her - she is dedicated and truly a pleasure to work with.

Lauren Zujkowski, SVP of Operations / Invisible Technologies

Hi, I’m Lauren

I empower customer-centric leaders and teams to thrive. Throughout my career, I've navigated the fast-paced world of hyper-growth unicorn startups, building and scaling customer-facing functions. I understand the unique challenges of scaling a business, exceeding client expectations, and leading high-performing teams.

Now, I leverage my experience to partner with ambitious leaders and client-facing teams who want to unlock sustainable growth through a human-centered approach. Together, we build lasting trust with customers and employees, creating loyal advocates for your business.

I am also the host of the top-ranking podcast, Experts of Experience, sponsored by Salesforce.

Every week I speak to leading experts in Customer Experience, from Chief Customer Officers to VPs of UX. Together we explore how the CX landscape is changing in the age of AI and the importance that the employee experience plays in creating an exceptional customer experience.

Let’s grow together